Satellite Products Warranty

Intermatica Always With You

Warranty Conditions

1. What is the legal guarantee of conformity

The legal guarantee of conformity is governed by Articles 128 et seq. of the Consumer Code, in favor of the consumer ("Customer") who buys products for perso  al use (or for purposes unrelated to his professional or entrepreneurial activity), which s ow conformity defects.

2. What is a lack of conformity

The lack of conformity, subject to legal guarantee, exists if the purchased product is faulty or does not allow the use to which goods of the same type are normally used, or is a product not in conformity with the d scription given by the seller.

The legal guarantee of conformity does not cover product defects resulting from norm waer and tear, abnormal or improper use, accidental events (for example accidental fall) or otherwise caused to the product itself, or does it cover defects resulting from repairs carried out in accordance with modalities or in centers unauthorized.

3. Duration of the legal guarantee of conformity

The legal guarantee of conformity covers the conformity defect that have arisen  within the period Of two years (24 months) from the delivery  of the purchased product, provided that such defects are reported by the Customer within two months form the date on which they were discovered. Unless proven otherwise wich must be provided by the seller if the defect occurs within six months from the date of delivery of the product, it is presumed that it is due to a lack of conformity already existing at that date.

For parts subjects to wear (by way of example and not exhaustive for example batteries) the validity of the Warranty is 6onths from the date of purchase. 

4 . Warranty conditions

Intermatica provides its Clients with the warranty rights required by the Consumer Code-Legislative
Decree no. 206 of 06/09/2005.

5. What are the Customer's rights?

In case of lack of conformity duly reported within 24 months from the date of purchase, Intermatica S.p.A. undertakes to restore, without charge, the conformity of the goods by  repair or replacement of the same or a component thereof that is flawed by a manufacturing defect. The good can be replaced or repair without expenses in both cases. Although there is no right in this regard, Intermatica in case of replacement of the non-coforming good reserves the possibility of replacing it with another model model of the same or more current.

The warranty does not include normal wear phenomena (aesthetic parts).

The warranty does not apply if the defect has been caused by improper use and / or if the user manuals have not been followed.

For example, the following actions are defined as non-compliant:

  • Repairs or interventions performed by persons not authorized by Intermatica S.p.A.
  • Opening of the device (has the same value as the intervention of an unauthorized third party)
  • Manipulation of assembly components
  • Software manipulation
  • Defects or damage caused by falling, breaking, lightening or infiltration of liquids or damage caused by mechanical, chemical, radio and thermal influences (for example microwe, sauna, etc.)

Further rights of any kind are excluded

Intermatica S.p.A. in no case is it responsible for the interruption of operation, loss of profit and loss of data or other information. The safety of these is the exclusive responsibility of the  customer.

6. How to request warranty assistance?

To be able to take advantage of the Guarantee the Customer must present the receipt, the receipt or any other suitable document, which proves the date of purchase (date from wich teh warranty period runs) and the type of purchased goods. Compliance defects must be reported within two months from the time of their discovery.

To request Warranty Assistance, the Customer must contact Intermatica Customer Service at (+39) 06 85365.

7. Further Information

The performance performed under Warranty does not extend the warranty period. Therefore, in case of of replacement of the product or of one of its components, or the good or the single component suplied and as replacement, a new Guarantee period does not run, but the date of purchase of the original asset must be taken into account. 

In case of replacement of the product or of one of its component the products or the single parts made against the replacement become the property of Intermatica S.p.A.

In cases not covered by the Guarantee, Intermatica S.p.A. reserves the right to charge the Customer for shipping, replacement or repair costs.

 Where possible, Intermatica S.p.A. may, at its discretion, carry out the technical modifications (for example, firmware update) to adapt the device to the current state of the art. The Customer does not support any cost for this operation, however he has no legal right in this regard.

This Warranty is assured by Intermatica S.p.A, Via G. Donizetti n. 7, 00198 - Rome.